Below is a list of issues and suggested improvements that volunteers in Clwyd have identified. There is also a UK upcoming improvements page.
In progress
References and Welcome Conversations showing as required for those given new roles due to migration
UK are actively exploring if we can recognise historic data where it’s not currently pulling through to new roles.
Emails not available in Data Explorer
Work is underway to make this function visible.
Issues signing in to scouts.org.uk
UK working on making sure that no-one receives an error message once signed in.
Raised with Support Centre
Confusion where to find teams and units
Suggested that Teams and Units are shown on a single page.
Can only see teams and units I am directly a member of
Suggested that a Teams and sub-units page is created for each Unit
Unclear how Teams and Units fit together
Suggested that an organisation chart is created showing hierarchy of Teams and Units.
Not received validation code
Recommend checking spam folders, requesting on one device and checking email on another, or contacting Support Centre to manually resend the code.
Can’t message sub-teams or by role (for example message all Group Lead Volunteers in a District)
Suggested to UK that this is made possible.
Nights Away report of how many nights each Section has done would be useful
Suggested to UK that this is made possible.
Link to user guides from main menu of My Membership would be useful
Suggested to UK that this is made possible.
Where multiple volunteers share a role which gives an ex-officio Trustee role, system creates Trustee role for each, but this goes against POR (see Rule 5.3.4.5 a)
Raised with the system development team to be investigated further. In the meantime, the practicalities of this (i.e which volunteer has ex-officio trustee status) will need to be agreed, noted and managed locally.
Would be useful for a NAN approval to be an Action for Lead Volunteers not a Notification
Suggested to UK that this is made possible.
On tables it would be good if we could filter as will as sort
Suggested to UK that this is made possible.
Data Explorer filters and exports not working
Notified Support Centre.
Clwyd Go Live Support
We’re here to help guide you through the changes.
Before contacting us for help though, first try…
1.Scouts website
Our Volunteer Experience webpages are the first place to go to understand what the changes are, how they affect you, and what you need to do to adopt change.
2. Digital Tool Guides
If you have a question on how to perform a particular process on the new digital system, you can access our Digital Tool Guides.
3. Local support
If you still need help after trying the above, you can…
… or request us to phone you back by filling in the form below:
